The manual is available in 10 languages and can be downloaded here:
boulderball.com/pages/downloads
We currently ship to: Italy, Germany, Austria, Hungary, Slovenia, Croatia, France, Netherlands, Poland, Czech Republic, Bulgaria, Belgium, Luxembourg, Spain**, Monaco, Slovakia, Romania, Greece, Portugal**, Denmark, Estonia, Latvia, Lithuania, Ireland, Finland, and Sweden.
**Mainland only
Within Italy, Austria and Germany it usually takes 3–5 business days. For other countries like France, Netherlands, Poland, Czech Republic or Spain, 4–7 business days. Weekends and holidays are not business days.
As long as your order hasn’t been processed, we can update the address. Please email us at service@boulderball.it with your order number. Changes to order content are not possible – only full or partial cancellation may be possible.
After shipment, you’ll get a confirmation email with a tracking number. Sometimes tracking updates take 1–2 days to appear.
Check the tracking link – your parcel might be with a neighbor or at a local pickup point. If it’s returned to us, contact service@boulderball.it – we’ll help you.
Yes – you can cancel the order within 14 days after delivery without giving reasons.
Yes – unless the item is defective or incorrect, in which case we cover the return.
Once we receive and check your return, we’ll refund the amount within a few days.
No, digital products cannot be refunded as they are instantly accessible after purchase.
Check your spam folder. If it’s not there, contact us – possibly the email address was entered incorrectly.
No, the TEAM CLIMB Expansion Pack is all you need. You’ll find it under accessories in our shop.
For Android, find it in the
Google Play Store
For iOS, find it in the
Apple App Store